Refund policy

Refund & Exchange Policy | Carat & Co.

At Carat & Co., we aim to provide premium quality gold-plated and crystal jewelry in Pakistan with complete customer satisfaction.

• We offer exchange only in case of:

  • Damaged or defective jewelry

  • Wrong product delivered

• Exchange requests must be reported within 48 hours of delivery.

• Item must be unused, unworn, and in original packaging.

• An unboxing video is mandatory for all claims.

• Sale, discounted, or promotional items are non-refundable and non-exchangeable.

Please note: Due to hygiene and product sensitivity, we do not offer refunds on jewelry items.