Terms of service

Welcome to Carat & Co. By accessing or using our website caratandco.shop, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services or placing an order.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian. We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Services

Carat & Co. is an online jewelry store in Pakistan, offering premium gold-plated and crystal jewelry for women.

  • All product descriptions and prices are subject to change without notice.

  • We make every effort to display product images accurately; however, slight color variations may occur due to lighting or screen settings.

  • Our gold-plated jewelry is designed to be long-lasting, but proper care is required to maintain its shine.

3. Orders & Payments

  • Placing an order means you agree to provide accurate and complete information.

  • Orders may be canceled in rare cases due to stock unavailability or technical issues.

  • Prices are listed in PKR and may change without prior notice.

  • We reserve the right to limit or cancel quantities purchased per order.

4. Shipping & Delivery

  • Orders are processed within 1–3 business days.

  • Delivery within Pakistan usually takes 3–7 business days.

  • Delivery delays caused by courier services, weather, or unforeseen circumstances are beyond our control.

5. Refunds & Exchanges

  • We offer exchange only in case of damaged, defective, or incorrect items.

  • Exchange requests must be made within 48 hours of receiving the order.

  • An unboxing video is mandatory for all claims.

  • Sale or discounted items are non-refundable and non-exchangeable.

Please refer to our Refund & Exchange Policy for full details.

6. Intellectual Property

All content on this website, including images, logos, product names, text, and designs, is the exclusive property of Carat & Co. Unauthorized use, reproduction, or copying is strictly prohibited.

7. User Responsibilities

You agree not to:

  • Use our website for any unlawful or harmful activity

  • Violate any applicable laws or regulations

  • Attempt to interfere with the security or functionality of the website

Any misuse may result in termination of access.

8. Limitation of Liability

Carat & Co. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on the website.